REFUND POLICY
LAST UPDATED: December 30, 2024
1. PRODUCT INFORMATION
FateChord offers AI-powered tarot reading services:
- Free Tier: 1 daily reading at no cost
- Premium Pass: $4.99 USD for 72 hours unlimited access
2. REFUND POLICY
Due to the digital nature of our service (instant access to AI-generated content), all sales are final once the premium access is activated.
By purchasing a Premium Pass, you acknowledge that:
- The service is consumed immediately upon activation
- You have access to free readings to evaluate the service before purchasing
- The purchase is a one-time payment, not a subscription
3. EXCEPTIONS
Refunds may be considered ONLY under the following circumstances:
- Duplicate Charges: If you were charged multiple times for the same purchase due to a payment gateway error
- Service Outage: If the service was completely unavailable for more than 24 consecutive hours during your 72-hour access period
- Technical Failure: If premium access was not properly activated after successful payment
4. HOW TO REQUEST A REFUND
To request a refund under the exceptions above:
- Email us at [email protected]
- Include your payment confirmation/receipt
- Describe the issue you experienced
- We will respond within 48 hours
5. CHARGEBACKS
Before filing a dispute with your payment provider, please contact our support team. We are committed to resolving any legitimate issues. Unjustified chargebacks may result in suspension of access to FateChord services.
6. CONTACT
For refund inquiries or support: [email protected]